At KataraShopping, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, our return and refund policy is designed to make the process smooth and hassle-free.
1. Return Eligibility
You may return an item if: ✅ It is unused, unworn, and in its original packaging with all tags attached. ✅ The return request is initiated within 4 days of delivery. ✅ The product received is damaged, defective, or incorrect.
Non-Returnable Items: ❌ Personal care items (perfumes, body sprays, room fresheners). ❌ Discounted or clearance sale items. ❌ Customized or personalized products. ❌ Used or altered items.
2. Return Process
📌 Step 1: Initiate a return request by contacting our customer support at [Insert Email/Phone]. 📌 Step 2: Provide your order number and a clear image of the product (if damaged or incorrect). 📌 Step 3: Once approved, we will arrange for a pickup or request you to ship the item back. 📌 Step 4: Upon receiving the item, our team will inspect it and process the return within 5 business days.
3. Refund Policy
💰 Refund Method: Refunds will be credited via the original payment method (credit/debit card, UPI, or bank transfer). 📅 Processing Time: Refunds are processed within 7 business days after quality inspection.
Partial Refunds:
If a product is returned in a non-original condition, a partial refund may be issued at our discretion.
Shipping Charges:
Shipping fees are non-refundable unless the return is due to an error from our side (wrong, defective, or damaged item).
4. Exchange Policy
Exchanges are allowed for size or product replacement (subject to stock availability).
If the requested exchange is unavailable, a refund will be processed.
5. Cancellations
Orders can be canceled within 24 hours of placing the order.
Once shipped, the order cannot be canceled but can be returned after delivery.
6. Contact Us
For any return or refund-related queries, reach out to us at: 📧 Email: katarashoppingpvtltd@gmail.com 📞 Phone: +91 72850 72850
Thank you for shopping with KataraShopping! We appreciate your trust. 😊
